Returns & Exchanges
We want you to feel confident in your Cou Cou essentials, which is why we offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, intimates must be returned with all tags attached and no signs of wear.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original compostable packaging, ensuring all original tags and hygiene liners remain intact.
Print and Ship
Download your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing